Information Architecture
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“Information Architecture? In My Content?”: What You Need to Know About IA
The 2021 Society for Technical Communication Summit is coming up soon, and that means the conference proceedings have been released. It’s cool to see that my paper, co-authored with Peihong Zhu, is the first article in the bunch. See the standalone PDF below, and attend the virtual Summit June 7-9, 2021 to watch our full… Continue reading
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BTS Just Dropped a Meal
Hey, did you hear? BTS just dropped a meal. I remember when meals were something that were cooked, prepared, or maybe in rare circumstances “released.” But dropped? That’s new. “Isn’t that just the Chicken McNuggets meal?” No, it’s the BTS Meal. There’s a difference. For one, it has exclusive sauces (which I didn’t even get… Continue reading
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“DITA Isn’t for Everyone (And Here’s Why)” – My Talk at ConVEx 2021
I had a fun time recording and presenting this talk alongside my Precision Content colleague and former University of Toronto professor Keith Schengili-Roberts for ConVEx 2021. Keith talked about the “the business of DITA,” touching on those industry sectors where DITA works best and where other structured authoring standards make more sense. I come in… Continue reading
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Where Has Our Charter of Rights and Freedoms Gone? (No, Literally)
Earlier this week I wrote about the worst 404 page of all time, but today I’m writing about one of the most concerning 404 pages I’ve come across in a while. You can play along at home. Step 1: Visit the “Treaties, laws and regulations” page on the Government of Canada website. Step 2: Click… Continue reading
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Is This the Worst 404 Page of All Time?
Do you remember that one copypasta that satirizes obnoxious error messages? Turns out that’s barely hyperbole. Check out this monstrosity that I encountered the other day: This is what happens when you let your UX writers run wild. I’m all for creative voice and tone in my web interfaces, but there’s a line that was… Continue reading
Categories: Information ArchitectureTags: UX Writing
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STC Rochester Webinar
June 27, 12-2PM EST
Online
“Prompt Engineering”
More info coming soon.
LavaCon 2023
October 14-17, 2023
San Diego, CA
“Microcontent Pipeline to Chatbots and Voice Assistants”
Use microcontent to put your team in the driver’s seat to the next level of content publishing for intelligent chatbots. By now reality has revealed that ChatGPT is not ready to write our product documentation for us. With no control over what the publicly-trained models scrape from our websites and blogs and how it assimilates our documentation with other less-authoritative sources, we’re left to wonder where we go next. If we want reliable bots, we’ll need to train our own models and deploy them to our staff and our customers. Let us show you what we’ve learned so far.
Josh Anderson 