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The New Scissors and Ink

Michael van der Veen and Lana Zak CBS News interview

Actions have consequences, no matter what. But the modern day architectures of information in which we carry out many of our day-to-day actions have a tendency to obfuscate and distort our perceptions of those consequences, and indeed even the true nature of the actions themselves.

This morning I watched a CBS News interview of Michael T. van der Veen, impeachment defense lawyer for former President Donald Trump. I encourage you to watch the full interview below.

van der Veen begins the interview by somberly reiterating his lack of disbelief that politicians will say and do anything, including doctor evidence. At around 1:20 in the above clip, van der Veen’s emotion begins to show, as he is faced with his first dismissive comment from anchor Lana Zak.

At around the 2:30 mark in the above clip, Lana Zak responds, “Let’s follow up with the point you’re making right now about the house managers as you say doctoring evidence—”

van der Veen steps in. “They didn’t deny it. I put it in front of them three times.”

Zak: “To be clear to our viewers, what you’re talking about now is a check mark that’s a verification on Twitter that did not exist on that particular tweet, a 2020 that should have actually read 2021, and the selective editing, you say, of the tapes. Is that the doctored evidence of which you’re speaking?”

van der Veen doesn’t miss a beat. “Wait wait […] wait wait. That’s not enough for you? That’s not enough for you? Wait wait wait, no no no.”

Zak: “Sir, I’m trying—I’m not a juror in this trial; what I’m trying to be clear for our viewers is what you’re referring to, because not everybody has been following—”

van der Veen doesn’t let up. “It’s not okay to doctor a little bit of evidence,” he says as the crosstalk begins.

Around the 5:00 mark, van der Veen says:

“What I’m telling you is that they doctored evidence. And I believe your question says, ‘well it’s only a Twitter check and changing a year of a date here.’ They switched the date of a Twitter a year to try to connect it to this case. That’s not a small thing, ma’am. The other thing they did is they put a check mark on something to make it look like it was a validated account when it wasn’t. And when they were caught, they didn’t say anything about it. They didn’t even try to come up with an excuse about it. And that’s not the way our prosecutors or our government officials should be conducting themselves. And the media shouldn’t be letting them get away with it, either.”

Anyone who is familiar with the “Inspect Element” option on their web browser can tell you how trivial it is to edit the HTML of a webpage, take a screenshot, and then pass off the result as a real historical document. Or to open up Photoshop, prepare an image of an unverified tweet on one layer, open up a PNG of the Twitter verification check mark on another layer, then click and drag the check mark image into place in order to complete the forgery. UX designers create “mockups” of their prototypes and ideas for user interface designs in such a manner all the time. Once you’ve gotten practice, it doesn’t take much effort to create images like this. Click, click, click, drag, click, done. No big deal.

However, when a falsified image is presented before the United States Senate under the guise of evidence, it is a crime. Thank God for brave men such as Michael T. van der Veen, who still have the courage to stand up and speak the truth. It can be taken as evidence of our culture’s ongoing and accelerating slide into what conservative Christian author Rod Dreher dubs “soft totalitarianism” that his brave defense of the truth was unfortunately not without personal, negative consequence to van der Veen and his family. Terrorists tracked down van der Veen’s address and vandalized his home. As the local Philadelphia CBS affiliate reported, “Someone spray-painted ‘traitor’ at the end of the driveway of his Chester County home with an arrow pointed toward the house.”

Traitor spray painted on attorney's driveway
Pictured: an “incitement to violence”(?)

Committing a crime used to, well, feel like committing a crime. Back before commercial image editing software became ubiquitous, doctoring images would have required, at the very least, “scissors or ink.” The deed could not be done with the same number of clicks as any other trivial action that we do all day on the computer at our regular jobs.

Andrew Hinton, author of the phenomenal book Understanding Context: Environment, Language, and Information Architecture, has demonstrated how a simple change in context can lead to a huge change in behavior. Actions that may have once felt obviously, tangibly wrong now lack the palpable, material feedback that our human bodies perhaps relied upon to inform us of the true nature of our actions.

Hinton illustrated this in a 2013 talk at World Information Architecture Day in Ann Arbor, Michigan. His point was how the design of Twitter scrambles the “ecological information affordance for action.” The difference in actions that a user must take to send a direct message (a private, one-to-one correspondence) versus a regular Tweet (a public, one-to-many correspondence) is subtle and easily confused. The “real-world” equivalent—that is, a person whispering a private message into someone’s ear versus standing in front of an audience with a megaphone—would never be so easily confused. An action that a user would clearly not want to take under normal circumstances in the built environment becomes much less obviously so when the same action takes place in an information environment.

The difference between a private whisper and a public announcement is obvious in the real world
The difference between a private whisper and a public announcement is obvious in the real world.
The difference between a private Twitter direct message and a public Tweet is not as obvious as the real-world equivalent would be.
The difference between a private Twitter direct message and a public Tweet is not as obvious as the real-world equivalent would be.

Fortunately for those of us who value truth and facts—wherever they may lead us—this subtle manipulation of user behavior can cut both ways. Just as information environments can lead users to underestimate the ethical severity of their actions, it can also lead those same users to underestimate what they would need to do to “cover up” those actions.

Perhaps the impeachment lawyers believed that because Twitter management had deleted Donald Trump’s Twitter account and erased all of his Tweets from their site that no one would be able to fact-check the lawyers when they presented their doctored evidence. It was this carelessness on their part that, depending on your politics, either disintegrated the integrity of their other arguments or exposed the weakness of their entire case. All I can say is thank God for Archive.org.

Twitter is not the only tech titan whose information architectures obfuscate the true nature of actions that in the built environment would be obviously and tangibly criminal. The climax of the Reddit-GameStop fiasco that took place late last month was when Robinhood, along with several other securities trading platforms, actually removed the “buy” button from their interface in order to manipulate users’ perfectly lawful and reasonable behavior.

I snapped this screenshot myself when Robinhood removed my ability to buy—but not to sell—stocks such as GME.

In a purely “real-world” environment, wresting control of countless customers’ financial assets away from them—against their will—would entail, for starters, a massive, worldwide information blitz to tens of thousands of workers at banks and other financial institutions. All of these workers would have to be informed (and convinced) why retail investors’ actions that were perfectly legal and acceptable moments previously must now be forcibly prevented at all costs. Next, arguably, these institutions would need to load up on security personnel and other measures as innumerable aggrieved and justifiably irate customers would begin to inundate these institutions with their cries of foul play.

Unscrupulous financial companies can mitigate uncomfortable consequences such as those pictured above when their product extends beyond the built environment. Image source.

However, in the information environment, all that needs to be done to disenfranchise millions of customers all at once is to highlight the few lines of code that produce the “buy” button, hit backspace, and ask the UX writers to draft some condescending fluff about how they’re keeping users “safe” from their own ignorance and unsophistication.

Fortunately, Redditors are not a silent bunch. Thanks to their uproar, the CEO of Robinhood, Vladimir Tenev, is now set to appear in front of the U.S. House Financial Services Committee on February 18. When politicians as ideologically diverse as Rep. Alexandria Ocasio-Cortez (D-NY) and Sen. Ted Cruz (R-TX) both recognize your criminal actions for what they are, you know you’re in trouble.

Pictured: Hell freezing over.

What we need is a renewed vigilance on our part as inhabitants of information environments. To return to the lessons of Andrew Hinton’s talk, the Venn diagram of “online” and “the room” looks more and more like a circle with each passing day. The resulting danger is that we lose sight of the consequences of actions.

We must not downplay or trivialize, as CBS News anchor Lana Zak and the impeachment team did, actions that take place online or on a screen. Those actions are no less “real” than those that take place offline. A crime is no less criminal whether committing it entails hours with scissors and ink or whether it entails “merely” changing a 1 to a 0. Notice it or not, the consequences are felt. Even if they aren’t felt by you, believe me, they are felt by others.

Beans & Rice, Rice & Beans

Dave Ramsey scrunching up his face in pain at a caller's foolishness

My latest habit while under COVID lockdown is to marathon YouTube clips from The Dave Ramsey Show.

It’s true. Each clip is equal parts entertaining and enlightening. Dave Ramsey, financial guru, takes phone calls from people facing money problems and offers his simple but direct advice. Many times the caller’s issue is out-of-control debt, but other times it’s something juicier, such as the discovery of a spouse’s secret credit card.

The Dave Ramsey Show gives me enjoyment similar to what I get from watching Dr. Phil, 90 Day Fiancé, or My 600-lb Life. The level of personal drama aired out in the open is about the same as any reality TV drama, but the lessons about personal finance and responsible spending feel much more personally applicable than the lessons from a show about eating dry wall or squeezing cysts.

Fortunately, when I click on a video with a title like “Fiancé Has $200,000 of Debt!!! What Should I Do?” it’s not because I relate to the situation but because I want to get Dave’s take on it. “Beans and rice, rice and beans?” I ask myself aloud when I hear a caller’s story.

“Yeah, I’m gonna have to put you on beans and rice.”

After a while, it’s easy to guess how Dave will respond to any caller who calls in with a particularly outrageous debt: sell the car, don’t step foot inside a restaurant unless you work there, and get rid of so much in your house that your kids’ll wonder if they’re next!

One of Dave’s signatures is his response to “Hi Dave, how are you doing?” As if by instinct, Dave always responds, “Better than I deserve.” I always found that odd. Like what, does he think he deserves to do poorly? Perhaps Dave explains his casual self-loathing in one of his bestselling books, wherein I assume he tells the full story of how he became wealthy, lost it all, and then built it back again. I’ve heard all about Total Money Makeover and Financial Peace, but I prefer to receive Dave’s wisdom while he lays into some poor caller who bought yet another truck he couldn’t afford. “You’d better get your freaking butt in gear, mister!”

The duality of man.

Dave Ramsey represents an ever-dwindling number of onscreen, Evangelical boomers who can still be counted on to give generally sound—but more importantly, self-assured—financial and ethical advice. Cut up your credit cards, avoid debt as much as possible, don’t trust that the government will ever adequately meet your needs… Dave’s advice is far from mainstream, as he would surely be the first to admit.

I have to respectfully disagree with Dave’s take on bitcoin (“internet funny money”); from listening to the way he speaks of it and other cryptocurrencies, it’s my opinion, at least, that he doesn’t understand it. That’s fine—Dave understands other commonsense things that surprisingly few others seem to, such as the importance of living below one’s means or getting married before buying a house with your partner.

“$200,000? Good Lord! Which one of you is the doctor and which one is the lawyer?”

Dave’s admittedly one-size-fits-all “7 baby steps” method for eliminating debt would probably not be the first choice of a well-credentialed, capital-E “Expert” who might (perhaps even correctly) point out that mathematically it makes more sense to pay off the highest-interest debt first, rather than simply the debt with the smallest balance. But what Dave’s advice might lack in 100% optimized quantitative rigor, it more than makes up for in down-to-Earth, good old fashioned common sense. Even the Harvard Business Review had to concede that clearing off debts, no matter how small they are at first, has a noticeable effect on motivating someone to continue paying back what they owe.

Whenever one of Dave’s fatherly tongue-lashings risks becoming too demoralizing, he’ll interject with a chuckle or an assurance along the lines of “I’m only doing this because I want you to win.” No one is told their life is over. No one is denied their humanity. There are no “stupid people,” only “people who did stupid things.” It’s a message of redemption, decency, and hope.

And of beans and rice.

Oops! Let’s Try That Again

Pressing reset button on PS1 console

The following is a book review of COVID-19: The Great Reset, by Klaus Schwab and Thierry Malleret that I posted to Amazon.ca. I will link to it when it is live.

This is an odd review to write. While I think the policy prescriptions in COVID-19: The Great Reset are… misguided, to put it nicely… I do see some value in reading this book if only so that you can better understand the mindset of the man who chairs the World Economic Forum and is occasionally photographed dressed like some sort of Mortal Kombat character. Perhaps this is a book best borrowed for free from the library.

Once I moved past the alarming title, COVID-19: The Great Reset was more nuanced than I expected. Schwab and the other guy make a few interesting predictions about our post-COVID future, for example, businesses optimizing for resiliency over profit or “local tourism” becoming the king of the travel industry. However, readers don’t need to be particularly astute to pick up on the elitist, ends-justify-the-means attitude that underlies every page of the book. I’ll give you an example with one of my favorite(?) quotes:

“… a state emergency can only be justified when a threat is public, universal and existential. In addition, political theorists often emphasize that extraordinary powers require authorization from the people and must be limited in time and proportion. One can agree with the former part of the assertion (public, universal and existential threat), but what about the latter?”

(page 101)

Schwab hits an odd mix of both acknowledging globalism’s role in exacerbating the massive societal and economic upheaval brought about by COVID-19, while putting forth a solution that appears to be… to double down on globalism. And by that I mean to convince (if not force) national governments to give up sovereignty to supranational bureaucracies such as, well, the World Economic Forum.

“Problems that affect the entire world require the entire world to cooperate in order to fix them” is the gist of the book’s message. I wouldn’t be surprised if a lot of well-meaning people agree with that idea, but I would encourage those people to scrutinize a little more closely the track records and beliefs of organizations that claim to speak for all the world’s inhabitants before they surrender their rights, privacy, and livelihoods.

Final Verdict

I give COVID-19: The Great Reset two protein-rich insects out of five.