The 2021 Society for Technical Communication Summit is coming up soon, and that means the conference proceedings have been released. It’s cool to see that my paper, co-authored with Peihong Zhu, is the first article in the bunch. See the standalone PDF below, and attend the virtual Summit June 7-9, 2021 to watch our full presentation.
“Information Architecture? In My Content?”: What You Need to Know About IA
- Euthanasia is Not Healthcare
- That Sound Looks Good
- Letter to the Public Order Emergency Commission
- Structured Strategy: How to Supercharge Your Content Analysis with XML and XPath
- Lessons From the STC Summit 2023 @ Atlanta
- Content Strategy
- Information Architecture
- United States
Upcoming Speaking Dates
STC Rochester Webinar
June 27, 12-2PM EST
More info coming soon.
October 14-17, 2023
San Diego, CA
“Microcontent Pipeline to Chatbots and Voice Assistants”
Use microcontent to put your team in the driver’s seat to the next level of content publishing for intelligent chatbots. By now reality has revealed that ChatGPT is not ready to write our product documentation for us. With no control over what the publicly-trained models scrape from our websites and blogs and how it assimilates our documentation with other less-authoritative sources, we’re left to wonder where we go next. If we want reliable bots, we’ll need to train our own models and deploy them to our staff and our customers. Let us show you what we’ve learned so far.